Product Updates

Meet Claraty, Your AI Assistant Guiding You Through the Future of Demo AutomationToday, buyers are in the driver’s seat, relying more than ever on self-guided digital experiences. 75% of B2B buyers prefer self service interactions and 83% of the buying process happens outside of sales calls (stats from Gartner). That’s why a captivating, seamless demo experience is critical -- and why we built Claraty. Claraty is not just a “me too” AI tool. It’s a new streamlined way to work. Consensus customers can use Claraty to immediately understand what’s working for them and what they can improve upon based on their unique account. We’ve combined data-backed best practices from our years of experience with insights based on your demos to make intelligent recommendations.With this exciting new launch, we’re introducing features like:Built-in AI: We’re bringing the power of generative AI directly into your demo workflows—no extra tools, no jumping platforms, just pure efficiency. AI Assistant: Your personal AI assistant, purpose-built to master Consensus. From perfecting demo strategies to optimizing best practices, Claraty is your go-to for driving success every step of the way. Automated Subtitles: Create accessible, easy-to-read transcripts automatically with the power of AI.Let’s take a look at everything Claraty can do! Watch the Claraty Demo Learn more about Claraty on our Knowledge Base.  Auto-SubtitlesWith 83% of the buying process occurring independently, it's crucial to ensure your content is easily digestible. Auto-generated subtitles streamline communication, ensuring key messages are understood quickly and accurately. This leads to:Increased Accessibility: Reaching a wider audience, including non-native speakers and those with hearing impairments. Improved Engagement: Keeping viewers focused and ensuring they grasp your message. Enhanced SEO: Boosting your video's discoverability and driving more organic traffic.Auto-subtitles show at the bottom of your demo video and can be toggle on or off by the viewer.Read our knowledge base article to more about auto-subtitles.  Current Consensus customers can gain access to these features at no additional cost by reaching out to their Consensus CSM or a member of our team.  FAQIs Consensus using my demos or Demolytics to train Claraty or any model?No, we do not use any customer data to train any model. My organization doesn’t want any AI used in our tools. Is Claraty already live in my account? No, Claraty is not automatically turned on for any accounts. We understand that different organizations have different levels of comfort with AI tools, so we created this as an opt-in feature for those interested. If you do want Claraty or auto-subtitles, you can reach out to Consensus support to gain free access. But if your organization is not ready for AI enabled demo automation, you will not see it live in your account. Can I only have auto-subtitles enabled on my account or do I have to have Claraty turned on as well? You can choose to turn on auto-subtitles and not use Claraty. Just reach out to your CSM or Consensus support to turn on auto-subtitles.  Can I only have Claraty available on certain accounts? Currently Claraty can only be turned on globally, so all connected Consensus accounts would have access to Claraty.  As a customer, how long will it take to see Claraty in my account after I request it? It can take up to 2 weeks to have Claraty fully functional in your account after the request is processed by our team.  Let us know how you plan to use Consensus AI and what you could like to see next! Drop any questions in the comments below. 

Consensus and Highspot are teaming up to simplify the buyer journey and unlock repeatable growth. Sellers can tap into automated demos, buyer insights, uncover stakeholders, all without leaving Highspot.With this partnership, your team will spend less time on repetitive tasks and more time closing deals—armed with better performance data and buyer intent signals that drive faster decisions and higher win rates. Watch the Highspot Demo to Learn More The Consensus integration with Highspot empowers sellers to personalize their sales presentations, improve content organization, and gain valuable insights into demo engagement. This integration gives you access to industry-leading features from both Consensus and Highspot.Create DemoBoard in a Digital Sales Room: No more switching between platforms—reps can create a DemoBoard or record a new demo seamlessly within one space using the Consensus integration in Highspot.  Embed DemoBoard in a Digital Sales Room: Ditch external links. Embed DemoBoards in your Digital Sales Room to keep prospects engaged—no distractions, no drop-offs.  Unlock Advanced Demolytics insights from your Digital Sales Rooms: Get deep insights around view times, heatmaps, and viewer data from your embedded Consensus DemoBoard, so you know exactly how buyers engage throughout their journey. Buyer-Specific Content Delivery: Use analytics to serve relevant content when it matters most, keeping buyers engaged and deals moving forward. This integration is currently in beta and available for customers of Consensus and Highspot. If you’re interested in joining the beta, fill out the form on this page. Let us know how you will be using Highspot and Consensus in your sales process below! 

Product Experience Platform and The Future of Demo Automation It’s been a busy few months for the team here at Consensus. In August we announced our acquisition of ReachSuite, introducing world’s first Product Experience Platform. Since then we’ve been hard at work expanding our vision for the future of demo automation. And today we’re excited to introduce a new set of features that help us take the next step toward that vision. We believe that the future of demo automation is multi-faceted and multi-threaded -- and we’re just getting started.  Playlists: Multi-Demo Supported DemoBoardsYou asked, we listened. Playlists are here - and they’re a game changer! 🎉 Playlists are set to revolutionize how your team engages with buyers and stakeholders.With Playlists you can expect:Larger deal sizes More products purchased per sale Faster sales cycles Use multiple demos to keep deals moving fast, all from one linkWith Playlists, buyers can access multiple demos within a single DemoBoard. This provides a centralized place for sellers to add demos and product experiences as the conversation advances and as new stakeholders are added to the decision making process.Watch the Playlist Demo to Learn More Looking for even more Playlist insights? Watch this webinar covering how to use playlists, what new insights you will get, and how your buyers will be able to interact with and share these playlists. SNAP Plugin UpdateOur SNAP plugin has a new look and more functionality -- including access to Playlists! Here’s what you can expect from the new SNAP. A new look and feel with an updated interface Updated navigation through DemoBoards, including how DemoBoard details are reviewed and how DemoBoards are edited from SNAP. Playlists: you can add 1 Advanced Branching Demo, or up to a mix of 15 Standard or Single demos right from the plugin. Recording: SNAP now supports recording of new Single demos along with Personal Intro Videos. You can record a new demo and include it directly alongside other pre-made demos with Playlists.Analytics within the update SNAP pluginNot only is the SNAP browser extension updated with a new look and enhanced features, but we’ve updated all of our integrations including Outlook, Outreach, SalesForce, and SalesLoft. Watch the SNAP Demo to Learn More Favorites To making finding the perfect demo easier, we’ve added the ability to “Favorite” demos for quick access. It’s as easy as clicking the ♡ next to a demo and finding them in the Favorites tab. Find your favorite demos quickly and easilyFavorites will also be visible when creating DemoBoards or Public links, denoted by the pink heart. Watch the Favorites Demo to Learn More Custom ThumbnailsInstead of thumbnails being chosen at random, you can now choose a thumbnail from autogenerated options or even upload your own custom thumbnail. This provides you the opportunity to ensure the thumbnail you choose puts your best face forward.  Customizing thumbnails is also be available with the SNAP plugin.  The future of demo automation is here -- and Consensus is leading the way.  Let us know which new features you’re most excited about and what you could like to see next! Drop any questions in the comments below. 

SNAP Plugin UpdateOur SNAP plugin has a new look and more functionality across all of our extension partners. This major overhaul of SNAP streamlines the experience and makes your workflow with Consensus and your favorite tools seamless. The new SNAP experience is now live in your Google Chrome and Microsoft Edge browser as well as across our other integration partners including Outlook, Outreach, SalesForce, and SalesLoft. Consensus SNAP Chrome Extension in GmailHere’s what you you can expect from the all-new SNAP: A new look and feel with an updated interface. Updated navigation through DemoBoards, including how DemoBoard details are reviews and edited from SNAP.  Snap now supports recording of new Single demos as well as Person Intro Videos.  Updated, easier to understand analytics view. Watch the SNAP Demo to Learn More

Welcome to the World’s First Product Experience Platform! We’re bringing the future of Demo Automation to the entire buyer’s journey. Consensus is acquiring ReachSuite to deliver the world’s first Product Experience Platform. Together we’re transforming B2B sales into easy, interactive buying experiences.The addition of ReachSuite to the Consensus platform will create the future of demo automation and take it across the entire buyer’s journey. You’ll get access to:On-demand video demos Interactive product tours Live product simulationsReachSuite is now part of Consensus! Watch the demo to learn more And that’s not all we’ve accomplished this month! This product update features some great innovations to help deliver your prospects a great buying experience, and drive your revenue growth higher!Public LinksManaged and organize your links better, keep track of where and why you're using them.Watch the demo to learn moreHaving a well-organized place to store sharable links is like having a digital filing cabinet for your online world. It offers several advantages:Efficiency and Time-SavingQuick access: Instantly find and share links without digging through emails, chats, or bookmarks. Reduced clutter: Avoid a cluttered digital space by consolidating links in one place. Streamlined workflow: Easily share relevant information with colleagues or clients.Improved OrganizationCategorization: Organize links into folders or tags for easy retrieval. Prioritization: Highlight important links for quick reference. Centralized storage: Keep all your links in one place, preventing duplicates.Enhanced CollaborationShared access: Grant access to specific links or folders for teamwork. Version control: Track changes to shared links over time. Efficient communication: Share relevant information with colleagues or clients quickly. Want to know more?  Check out the Knowledge Base: What do you think? Got comments? - Let us know below!

Welcome to Product Updates from Consensus. Welcome to your one-stop-shop for the latest updates about Consensus products, bringing you bang up to date on the most transparent, educational and helpful changes for you to take advantage of, creating great experiences for your buyers and helping your revenue grow.We know that product release notes are a valuable tool for you to understand what we’re doing, providing clear and concise information about new features and improvements, so you can help your users get the most out of our products. When you subscribe we’ll send you an email when we post new updates!You can subscribe to all our Product Updates here   Cheers!Garrett & Melissa