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Getting started in the community

Learn how to use the community

  • 4 Topics
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4 Topics
Mark Green Consensus
Mark Green ConsensusCommunity Manager
published in Getting started in the community
New to the Community? Here's everything you need to know!Getting started

Is this your first visit to our lovely Customer Hub? Welcome! We’re super happy to have you here! What are we doing here?First things first, what are we actually doing in the Consensus ? Our community is meant to be useful for both new and veteran customers, your level of expertise does not matter. That’s the beauty of our little community here, we have a TON of expertise on the platform daily about Consensus, Data & Analytics, Reporting and others—It really is an endless list of possibilities. A (really) quick tourThe basic setup of our community is simple: Community Getting Started(You’re here now!) New to the community? New to our Company? Visit me first!General Q&AGot questions about the Demo Automation industry? We have got you covered! Product Q&AGuides & Articles on using Consensus, or integrating with other tools you might already have added to your tech-stack. Come ask anything you like! Tips & TricksThere’s so much awesome knowledge to share and help every

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Mark Green Consensus
4 months ago
Mark Green Consensus
Mark Green ConsensusCommunity Manager
posted in Getting started in the community
Introducing our Customer Hub Search

You might have seen big search boxes around the Customer Hub.  When we designed the Customer Hub we knew you wanted fast access to everything, everywhere, all at once… but in an organized way that actually helped you achieve your goal.It’s quite the fancy tool, searching many places all at once to bring you the answers you need. It searches the Knowledge Base, the Academy, our website Blogs and Articles, Product updates and even the community forum you’re in now. If you’ve got any questions about how it works you’re welcome to reply to this message below (you’ll need to register to do so), or message me directly. Thanks, Mark. 😀 For more details see here:  

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Mark Green Consensus
2 months ago
Mark Green Consensus
Mark Green ConsensusCommunity Manager
posted in Getting started in the community
New to our Community? Introduce yourself!

Hey Community-friends!We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Mark! I have been with Consensus for about 2.5 years, I live in the UK just outside London.Hit me up if you have any questions, concerns or just to say hi! 😀Looking forward to meeting you all!

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Mark Green Consensus
2 months ago
M
mark.anthonyCommunity Manager
published in Getting started in the community
How to contact support (when it’s really needed!)contact support

What to check before reaching out to support: Of course, the community is a great first point of contact when encountering questions or problems, as chances are your peers have dealt with them before!Try typing your question into our AI powered search tool, bringing back info from over 1000 posts and knowledge base articles there’s a wealth of useful information at your fingertips!Luckily we have so many clients that have used our software in ways we could have never imagined. We’d suggest posting your question here (link).But, if you’re encountering a problem the Customer Hub really can’t fix, we’re also not going to make it difficult for you to find us—We’re here to help!Our support popup is available on our main website and from within our web app (link) or please contact your Client Success Manager (CSM) by email. Thanks!

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M
4 months ago

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